The Freshwater

At The Freshwater, it's all about the freedom to enjoy Niseko your way. Renovated in 2024, the aparthotel is a 3-minute drive to the ski lift, and just a minute's walk to the winter shuttle stop. Restaurants, bars and convenience stores are just a short stroll away. After a day on the slopes, return to the ease of on-site ski lockers, parking, and a helpful winter concierge.

Each spacious apartment is designed to feel like home. All accommodations feature contemporary furnishings and a kitchen area; families will appreciate the option of interconnecting rooms. Some units come with private terraces, perfect for a quiet coffee break. With the Niseko Adventure Centre just a short 4-minute walk away, guests of all ages will find plenty to explore all year round.

• Reception:

  • Summer: 01 Aug to 30 Nov 2025 at Intuition.
  • Winter: 01 Dec 2025 to 31 Mar 2026 at the property; 01 to 13 Apr 2026 at the Maples Niseko; 14 to 26 Apr 2026 at Intuition.

• Housekeeping:

  • Service Clean every 2nd day (includes light clean of rooms, replacement of towels and garbage removal).
  • Mid Clean every 4th day for stays over 5 nights (includes service clean plus change of linen and vacuum-cleaning of rooms).

• Nearest Ski Lifts: Niseko Tokyu Grand HIRAFU.

  • Open from 29 Nov 2025 to 06 May 2026.
  • *Schedule is subject to change. For real time updates and more information on this and other Niseko ski areas, please click HERE.

• Onsen: Located at The Vale Niseko.

  • Available to The Freshwater guests for a fee of JPY 1,500 for adults; and JPY 1,000 for children.
  • Summer: 19 Jul to 31 Aug 2025.
  • Winter: 30 Nov 2024 to 14 Apr 2025.

• Parking: Free of charge for the first two vehicles.

  • Parking spaces are limited, and will be allocated on a first come, first served basis.

• For complete winter and summer operation hours, please see HERE.

• Apple TV
• Cable TV
• Coffee Machine
• Concierge Service
• Fireplace
• Heating
• Laundry Facilities
• Non-Smoking Rooms
• Ski Concierge Service
• Ski Storage
• Smart TV

Details

• Complimentary Concierge Service with our Guest Experience Team including arrangement of Airport Transfers, Ski & Snowboarding Essentials (Lift Passes, Lessons, Gear Rental), other Snow Activities, Car Hire, and Restaurant Reservations.
• Upon check-in, there will be complimentary tea, coffee, sugar, body soap, hand soap, conditioning shampoo, dishwasher powder, washing powder, tissues and cleaning products.

Child Policy & Extra Bedding

• Extra person (6 years old and above) counts toward maximum occupancy allowed for each unit.
• A child 5 years old and below can stay for free in existing bedding. We strongly recommend for all infants to sleep in cots. We do not recommend for infants to share existing bedding with family or to exceed the maximum occupancy allowed. 
• Extra bedding for infant (5 years old and below) is a baby cot/futon at JPY 5,000 per child per 4-night block. High chair is free of charge (advance booking is required).
• Extra person (6 years old and above) fee of JPY 7,000 per person per night is applicable when occupants exceed the standard occupancy for the respective unit. An extra futon will be arranged in the living room and not in the bedrooms due to limited space.
• In the situation that an extra guest stays for only part of the nights booked, the extra person fee still applies for the total nights of the group stay. 
• No extra person is allowed in Studio unit. Maximum of 2 extra persons allowed in all other units.

Bedding Preference

• Bedding may be flexible in the accommodation, but varies bedroom to bedroom.
• Bedding will be arranged in the standard bedding configuration (twin bedding) unless specified otherwise in writing to [email protected] at least 1 month prior to arrival date. 
• Where bedding configuration is not supplied within the required time-frame or is incorrect on check-in and needs to be changed, an amendment fee of JPY 5,000 per bedroom will be charged. 

Cleaning Service

• Service Clean every 2nd day (includes light clean of rooms, replacement of towels and garbage removal).
• Mid Clean every 4th day for stays over 5 nights (includes service clean plus change of linen and vacuum-cleaning of rooms).
• Please note that the accommodation is to be tidy and all cutlery, crockery, kitchenware must be washed upon check-out. A fee will be charged if additional cleaning is required.

Check-In & Check-Out

• Check-in: 3 PM.    - Copies of passports and credit card details for security deposit are required at check-in.
• Check-out: 10 AM.    - All luggage and personal belongings must be removed from rooms by the check-out time.
• No late check-out is permitted during Peak Season. There will be a late check-out fee of JPY 15,000 for a check-out not later than 12 PM and a full nightly charge for check-out after 12 PM.
• Early check-in/late check-out requests will be subject to availability on arrival/departure to the property.

Property Regulations

• Guests accept responsibility for damage to the property, the room (including common areas), fittings, furniture, keys and other properties caused during their occupation, including any consequential losses incurred.
• No smoking is allowed in the property (includes balcony areas). Guests who smoke will be liable to pay a JPY 50,000 fine and additional damage charges may apply to compensate later guests who are affected by the smell of smoking or the owner of the property for bookings that need to be relocated to a different property.
• No pets are allowed at any accommodation, either inside, outside or remaining in vehicles parked at the accommodation.
• Parking spaces are limited, and will be allocated on a first come, first served basis.