Details

Complimentary Concierge Service available for guests, including Airport Transfers, Ski Lift Tickets, Ski Lessons, Ski Gear Rental, Non-Ski Activities, Food Packages, Car Hire, In-Accommodation Catering and Restaurant Reservations with our Concierge team.
Enjoy a personalised welcome by your Chalet Host and tour of your property with a welcome refreshment. Dedicated Chalet Manager on hand (8am-8pm).
Complimentary welcome basket and departure gift.
Complimentary arrival and departure transfer service between the Hirafu Welcome Center or Kutchan train station and your accommodation. Guests transfer details (bus company and number, number of passengers and estimated arrival/departure time) must be furnished to our Concierge team at least 2 weeks prior to arrival date and may be subject to availability.
Complimentary on-demand Ski Lift Shuttle Service to nearest ski lift (8am-6pm) and Restaurant/Onsen Shuttle Service (in the vicinity of your accommodation, 11am-8:30pm). This service operates on a first booked, first served basis and advance booking is required. Please note that during peak seasons and inclement weather, the wait times can increase. We recommend calling in advance whenever possible.

Child Policy & Extra Bedding

Children 6 years old and below can stay for free on existing bedding but count towards maximum occupancy.
Complimentary baby cot/baby high chair per booking will be provided free of charge (subject to capacity of property). Advance booking is required due to limited stock.
Maximum occupancy of 6 persons for Koa Villas and 4 persons for Koa Townhouses. No extra guests allowed.

Bedding Preference

Bedding may be flexible in the accommodation, but varies bedroom to bedroom.
Bedding will be arranged in the standard bedding configuration unless specified otherwise in writing to concierge@theluxenomad.com at least 2 weeks prior to arrival date.
Where bedding configuration is not supplied within the required time-frame or is incorrect on check-in and needs to be changed, an amendment fee of JPY 10,000 will be charged.

Housekeeping

Daily cleaning of common areas and housekeeping every third day of stay.
Linen and towels are changed every 3 days, with towels being changed daily upon request.
Extra cleaning service may be available on request at additional charge. Advance booking is required at least 2 weeks’ prior to arrival date, please contact our Concierge team for more details.
Daily turndown service and complimentary Nespresso capsules replenished daily.

Check-In & Check-Out

Check-in: 4 PM
In compliance with Japanese Hotel Law, a copy of each guests passports will be taken at check-in.
Valid credit card details including security code are required at check-in as a security deposit.
Check-out: 10 AM
All luggage and personal belongings must be removed from rooms occupied by guests at the time of check-out. If guests need to store luggage after 10 AM, this can be arranged with the team.
Where a late check-out has not been confirmed in writing and the accommodation is not vacated by 10 AM, a late check-out fee of JPY 20,000 for each hour or part thereof that the property is occupied will be charged to guest credit card.
We reserve the right to enforce vacation of the property any time after the check-out time.
Early check-in cannot be guaranteed in advance, and late check-out requests can be confirmed the evening prior to the guest’s departure.

Property Regulations

Guests accept responsibility for damage to the property, the room (including common areas), fittings, furniture, keys and other properties caused during their occupation, including any consequential losses incurred.
Guests will be charged up to JPY 10,000 for any lost or damaged keys.
No pets are allowed at any accommodation, either inside, outside or remaining in vehicles parked at the accommodation.
The property and vehicles are strictly non-smoking. This includes balconies and common areas in apartment buildings. Some properties do not have an outside covered smoking area.
If guests smoke in the accommodation, an immediate JPY 500,000 fine will be charged and the property reserves the right to evict the group or any individual from the accommodation without notice or refund. In addition, management reserves the right to charge the cost to upgrade the next scheduled booking in the same accommodation.
At time of check-out, guests are to ensure the accommodation is reasonably tidy, rubbish is separated appropriately in the bins provided, kitchen and dining utensils are washed or in an operating dishwasher, and furniture and chattels replaced to their original position. Excess cleaning costs will be charged to the guest’s credit card where this is not the case.
Parking places are only available at some properties and should be confirmed in advance with our team. When car parking at the accommodation is available, it is not made available for use until the time of check-in, and is not available for use after check-out.
A booking is only valid for the number of guests stated in the most recent booking confirmation. Exceeding the agreed upon number of guests will result in full cancellation without refund, or an extra charge of JPY 20,000 per person, per night - to be decided by management upon consideration of the property and its capacity.

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