Fenix West

• Who. Ideal for discerning travellers looking for the perfect blend of comfort, convenience and luxury, in one of Furano's most sought-after locations.

• What. Located near Furano's Kitanomine Gondola, Fenix West stands as a six-storey luxury condominium hotel offering panoramic vistas of Furano's cityscape, the Tokachi Mountain range, and the Furano Ski Resort. With its prime location, this property grants seamless access to nearby hot springs, a diverse selection of dining options, vibrant bars, and an array of exhilarating activities for the ultimate winter retreat.
  
  Featuring a range of accommodation options, including hotel rooms, one, two, and three-bedroom apartments, and penthouse suites - all boasting private balconies - the property exudes the same elegance as its acclaimed sister property, Fenix Furano. Complete with a charming café and easy access to Rhythm Ski Rental across the street, Fenix West serves as your premier destination for the perfect blend of sophistication, comfort, and convenience, as you immerse yourself in the allure of Hokkaido's year-round allure.

• Why. Fenix West is strategically located in one of Furano's best spots. Guests will have unlimited dining options right when they leave their room. For the winter season, the Kitanomine Gondola Station is only a few steps away, while for the summer, there is easy access to picturesque fields, where they offer wine, cheese, and other fresh and unique produce. The entire group will be treated to a special experience in Fenix West.

• Reception:

  • Summer: 27 Apr to 30 Aug 2025.
  • Winter: 02 Dec 2024 to 30 Apr 2025.

• Housekeeping:

  • Service Clean every 2nd day (includes light clean of rooms, replacement of towels and garbage removal).
  • Mid Clean every 4th day for stays over 5 nights (includes service clean plus change of linen and vacuum-cleaning of rooms).

• Nearest Ski Lifts: Furano Ski Resort.

  • The Kitanomine Zone is open from 21 Dec 2024 to 23 Mar 2025.
  • *Schedule is subject to change. For real time updates and more information, please click HERE.
  • The Furano Zone is 4.4 km or a 8-minute drive away; (open from 30 Nov 2024 to 06 May 2025 but subject to change); please see link above for real-time status and updates.

• Ronin Coffee:

  • Summer: 01 Jun to 30 Nov 2025 with possible closures in between.
  • Winter: 01 Dec 2024 to 26 Apr 2025.

• Summit Ski School & Guiding: Open during winter only.

  • 01 Dec 2024 to 15 Apr 2025.

• Parking:

  • Free of charge for the first vehicle; JPY 1,000 for the second vehicle.
  • Parking spaces are limited, and will be allocated on a first come, first served basis.

• For complete winter and summer operation hours, please see HERE.

• Air Conditioning
• Cable TV
• Café On-Site
• Concierge Service
• Heating
• Non-Smoking Rooms
• Safety Deposit Boxes
• Ski Concierge Service
• Ski Storage

Details

• Complimentary Concierge Service with our Guest Experience Team including arrangement of Airport Transfers, Ski & Snowboarding Essentials (Lift Passes, Lessons, Gear Rental), and other Snow Activities.
• Upon check-in, there will be complimentary tea, coffee, sugar, body soap, hand soap, conditioning shampoo, dishwasher powder, washing powder, tissues and cleaning products.

Child Policy & Extra Bedding

• Extra person (6 years old and above) counts toward maximum occupancy allowed for each unit.
• A child 5 years old and below can stay for free in existing bedding. We strongly recommend for all infants to sleep in cots. We do not recommend for infants to share existing bedding with family or to exceed the maximum occupancy allowed.
• Extra bedding for infant (5 years old and below) is a baby cot/futon at JPY 5,000 per child per 4-night block. High chair is free of charge (advance booking is required).
• Extra person (6 years old and above) fee of JPY 7,000 per person per night is applicable when occupants exceed the standard occupancy for the respective unit. An extra futon will be arranged in the living room and not in the bedrooms due to limited space.
• Cots and/or futons are not permitted in Hotel Rooms.
• In the situation that an extra guest stays for only part of the nights booked, the extra person fee still applies for the total nights of the group stay.
• Maximum 1 extra person allowed in the 3-bed Premium and 3-bed Penthouse units. No extra person allowed in all other units.

Bedding Preference

• Bedding may be flexible in the accommodation, but varies bedroom to bedroom.
• Bedding will be arranged in the standard bedding configuration (twin bedding) unless specified otherwise in writing to [email protected] at least 2 weeks prior to arrival date.
• Where bedding configuration is not supplied within the required time-frame or is incorrect on check-in and needs to be changed, an amendment fee of JPY 5,000 per bedroom will be charged.

Cleaning Service

• Service Clean every 2nd day (includes light clean of rooms, replacement of towels and garbage removal).
• Mid Clean every 4th day for stays over 5 nights (includes service clean plus change of linen and vacuum-cleaning of rooms).
• Please note that the accommodation is to be tidy and all cutlery, crockery, kitchenware must be washed upon check-out. A fee will be charged if additional cleaning is required.

Check-In & Check-Out

• Check-in: 3 PM
  • Copies of passports and credit card details for security deposit are required at check-in.
• Check-out: 10 AM
  • All luggage and personal belongings must be removed from rooms by the check-out time.
  • No late check-out is permitted during Peak Season. There will be a late check-out fee of JPY 15,000 for a check-out not later than 12 PM and a full nightly charge for check-out after 12 PM unless otherwise agreed upon in writing.
  • In case of an early departure before reception hours of 7 am, guests must check-out at reception the evening prior to their departure day. Room keys may be left on the kitchen bench and the front door of the apartment closed.
• Early check-in/late check-out requests will be subject to availability on arrival/departure to the property.

Property Regulations

• Guests accept responsibility for damage to the property, the room (including common areas), fittings, furniture, keys and other properties caused during their occupation, including any consequential losses incurred.
• No smoking is allowed in the property (includes balcony areas). If anyone in the group has smoked in the accommodation they will be liable to pay a JPY 50,000 fine and additional costs incurred in compensating later guests who are affected by the smell of smoking or the owner of the property for bookings that need to be relocated to a different property. If guests smoke in the accommodation and continue to smoke after being requested to stop, the Management may evict the group or any individual from the accommodation without any refund.
• No pets are allowed at any accommodation, either inside, outside or remaining in vehicles parked at the accommodation.