Fenix Furano

• Who. Perfect for couples, families and friend groups looking for the ultimate winter holiday experience in one of Furano's most coveted locations.

• What. Nestled within the picturesque Furano landscape, Fenix Furano exudes elegance, luxury and sophistication. Tailored to meet your needs, this property offers a range of accommodations, from 1-, 2-, and 3-bedroom apartments to premier multi-bedroom penthouses. Renowned for its intricate architectural design, Fenix Furano serves as the ultimate sanctuary for those looking to immerse themselves in unparalleled comfort, amidst Hokkaido's stunning snowscapes.
  
  Overlooking the majestic peaks of Daisetsuzan National Park, the property provides breathtaking panoramas of ever-shifting snow-capped mountains and lush scenery year-round, creating a tapestry of pure allure. Additionally, Fenix Furano enjoys an ideal location near the charming town of Furano, offering a wealth of amenities and experiences. From tantalizing culinary creations blending local and international flavours to nearby ski slopes, lifts, and the Kitanomine gondola, as well as hiking trails and hot springs, this hotel seamlessly combines convenience and comfort, with a plethora of enriching adventures, cultural immersions, and culinary escapades - all within easy reach.

• Why. Furano is also a world-class ski destination, having hosted twelve Ski and Snowboard World Cup events. Beyond the winter season, Furano is surrounded by a picturesque landscape and rolling fields of lavender, with easy access to local wine, cheese, and other fresh and unique produce. Whatever the season, Fenix Furano’s incredible location and world class design promise the holiday of a lifetime.

• Reception:

  • Summer: 01 Jul to 30 Nov 2025.
  • Winter: 02 Dec 2024 to 30 Apr 2025.

• Housekeeping:

  • Service Clean every 2nd day (includes light clean of rooms, replacement of towels and garbage removal).
  • Mid Clean every 4th day for stays over 5 nights (includes service clean plus change of linen and vacuum-cleaning of rooms).

• Nearest Ski Lifts: Furano Ski Resort.

  • The Kitanomine Zone is open from 21 Dec 2024 to 23 Mar 2025.
  • *Schedule is subject to change. For real time updates and more information, please click HERE.
  • The Furano Zone is 4.4 km or a 8-minute drive away; (open from 30 Nov 2024 to 06 May 2025 but subject to change); please see link above for real-time status and updates.

• Shuttle Service: Available during winter only.

  • 02 Dec 2024 to 31 Mar 2025.
  • Operating Range: Ski slopes and restaurants within the Kitanomine Zone.

• Salics Restaurant:

  • Summer: 01 Jun to 30 Sep 2025.
  • Winter: 01 Dec 2024 to 31 Mar 2025.

• Rhythm Furano:

  • Summer: 01 Jun to 08 Sep 2025.
  • Winter: 02 Dec 2024 to 31 Mar 2025.

• Parking:

  • Free of charge for the first vehicle; JPY 1,000 for the second vehicle.
  • Parking spaces are limited, and will be allocated on a first come, first served basis.

• For complete winter and summer operation hours, please see HERE.

• Elevator
• Heating
• Non-Smoking Rooms
• Restaurant On-Site
• Safety Deposit Boxes
• Ski Concierge Service
• Ski Storage

Details

• Complimentary Concierge Service with our Guest Experience Team including arrangement of Airport Transfers, Ski & Snowboarding Essentials (Lift Passes, Lessons, Gear Rental), and other Snow Activities.
• Upon check-in, there will be complimentary tea, coffee, sugar, body soap, hand soap, conditioning shampoo, dishwasher powder, washing powder, tissues and cleaning products.

Child Policy & Extra Bedding

• Extra person (6 years old and above) counts toward maximum occupancy allowed for each unit.
• A child 5 years old and below can stay for free in existing bedding. We strongly recommend for all infants to sleep in cots. We do not recommend for infants to share existing bedding with family or to exceed the maximum occupancy allowed.
• Extra bedding for infant (5 years old and below) is a baby cot/futon at JPY 5,000 per child per 4-night block. High chair is free of charge (advance booking is required).
• Extra person (6 years old and above) fee of JPY 9,600 per person per night is applicable when occupants exceed the standard occupancy for the respective unit. An extra futon will be arranged in the living room and not in the bedrooms due to limited space.
• Cots and/or futons are not permitted in Hotel Rooms.
• In the situation that an extra guest stays for only part of the nights booked, the extra person fee still applies for the total nights of the group stay.
• No extra person allowed in all Studio and Premier units.
• Maximum 1 extra person in all other units.

Bedding Preference

• Bedding may be flexible in the accommodation, but varies bedroom to bedroom.
• Bedding will be arranged in the standard bedding configuration (twin bedding) unless specified otherwise in writing to [email protected] at least 2 weeks prior to arrival date.
• Where bedding configuration is not supplied within the required time-frame or is incorrect on check-in and needs to be changed, an amendment fee of JPY 5,000 per bedroom will be charged.

Cleaning Service

• Service Clean every 2nd day (includes light clean of rooms, replacement of towels and garbage removal).
• Mid Clean every 4th day for stays over 5 nights (includes service clean plus change of linen and vacuum-cleaning of rooms).
• Extra cleaning is available on request at additional charge; advance booking is required at least 2 weeks prior to arrival date. Please contact our Concierge team for more details.
• Please note that the accommodation is to be tidy and all cutlery, crockery, kitchenware must be washed upon check-out. A fee will be charged if additional cleaning is required.

Check-In & Check-Out

• Check-in: 3 PM.
  • Copies of passports and credit card details for security deposit are required at check-in.
• Check-out: 10 AM.
  • All luggage and personal belongings must be removed from rooms by the check-out time.
  • No late check-out is permitted during Peak Season. There will be a late check-out fee of JPY 15,000 for a check-out not later than 12 PM and a full nightly charge for check-out after 12 PM unless otherwise agreed upon in writing.
  • In case of an early departure before reception hours of 7 am, guests must check-out at reception the evening prior to their departure day. Room keys may be left on the kitchen bench and the front door of the apartment closed.
• Early check-in/late check-out requests will be subject to availability on arrival/departure to the property.

Property Regulations

• Guests accept responsibility for damage to the property, the room (including common areas), fittings, furniture, keys and other properties caused during their occupation, including any consequential losses incurred.
• No smoking is allowed in the property (includes balcony areas). If anyone in the group has smoked in the accommodation they will be liable to pay a JPY 50,000 fine and additional costs incurred in compensating later guests who are affected by the smell of smoking or the owner of the property for bookings that need to be relocated to a different property. If guests smoke in the accommodation and continue to smoke after being requested to stop, the Management may evict the group or any individual from the accommodation without any refund.
• No pets are allowed at any accommodation, either inside, outside or remaining in vehicles parked at the accommodation.