Complimentary Concierge Service available for guests, including Airport Transfers, Ski Lift Tickets, Ski Lessons, Ski Gear Rental, Non-Ski Activities, Food Packages, Car Hire, In-Accommodation Catering and Restaurant Reservations with our Concierge team.
Complimentary bathroom, laundry and dishwashing amenities.
Complimentary arrival and departure transfer service between the Hirafu Welcome Center/Kutchan train station and accommodation. Guests transfer details (bus company and number, number of passengers and estimated arrival/departure time) must be furnished to our Concierge team at least 2 weeks prior to arrival date and may be subject to availability.

Rates shown is for maximum occupancy of 18 persons. No extra person/bed allowed.
Child 6 years and below can stay for free in existing bedding.
Baby cot is available at JPY 10,000 per stay. 1 high chair is free of charge upon request. Advance booking is required and may be subject to availability. If additional high chair is required, a charge of JPY 10,000 per chair applies.

Bedding may be flexible in the accommodation but varies bedroom to bedroom.
Bedding will be arranged in the standard bedding configuration unless specified otherwise in writing to concierge@theluxenomad.com at least 2 weeks prior to arrival date.
Where bedding configuration is not supplied within the required time-frame or is incorrect on check-in and needs to be changed, an amendment fee of JPY 6,000 will be charged.

A complimentary cleaning service will be provided for stays that are more than 3 nights.
Additional cleaning can also be requested at additional cost.

Check-in: 3 PM
Guests must provide a credit card authorisation or imprint upon check-in. This authorisation may be used to cover incidental items including but not limited to telephone charges, security bond or deposit for any breakages or damage incurred during the stay or cleaning charges in excess of the normal level of cleaning. Where a credit card is not available, a minimum JPY 50,000 deposit will be required on check-in.
Early check-in is subject to availability based on occupancy levels for the day and needs to be requested and approved by Management in advance. Extra fee will be charged with the following amount based on the daily rate of check-in date: 12pm~ 30% on the daily rate of check-in date; 1pm~ 20% on the daily rate of check-in date; 2pm~ 10% on the daily rate of check-in date.
Check-out: 10 AM - A late check-out fee of JPY 10,000 will be charged for each hour (amount payable by the hour only) thereafter, if the Property is not vacated by 10 am.
- Late check-out is subject to availability based on occupancy levels for the day and needs to be requested and approved by Management in advance. Extra fee will be charged with the following amount based on the daily rate of check-out date: Up to 11am 10% of the daily rate of check-out date; Up to 12pm 20% of the daily rate of check-out date; Up to 1pm 30% of the daily rate of check-out date; After 2pm 100% of the daily rate.

Guests accept responsibility for loss and damage to the accommodation, fittings, furniture and keys during your occupation of the Property, and will incur all costs for replacement or repair of any damage incurred to the Property by you or anybody in your party or duty of care outside of normal wear and tear.
Strictly no smoking within the building. If guests smoke in the accommodation and continue to smoke after being requested to stop, management may evict the group or any individual from the accommodation without any refund. If anyone in the group has smoked in the accommodation they will be charged additional cleaning costs and costs incurred in compensating later guests who are affected by the smell of smoking or the owner of the property for bookings that need to be relocated to a different property.
Under no circumstances will pets be permitted to stay in the property.
Parking during the winter season is limited and must be requested and confirmed prior to your stay. Public parking may not be located nearby, charges may apply and some properties do not have parking available. Parking on the street is illegal and your car may be towed.
All guests under the age of 18 must be accompanied by a responsible adult such as a parent, step-parent, guardian or other adult who has parental rights and responsibilities for the underage guest. Failure to do so, Management may immediately cancel the guest’s booking and the full booking amount will be forfeited.

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